FAQs

It's a good idea to read this bit before you purchase anything.

If you have a question not posted here, please get in touch. I appreciate the feedback and we'll add it to the FAQ.

Where do you ship to?

I ship mainly to the UK and Ireland, Europe, Australia, South Africa and the US. It is possible to ship pieces to most places in the world on request though, so please contact me directly if you would like to arrange something like this.

Are all prices quoted in GBP?

Yes. All prices quoted are in GBP Pounds Sterling. Please check with your favourite online currency converter to be sure how prices translate to your local currency rates before purchasing if you live outside the UK. The prices shown exclude processing, packaging and postage. These are added at the checkout.

When do you update the shop?

All the work is custom made on an 'as and when' basis. There's a range of standard and limited edition pieces that are made and when pieces are available they're added to the shop. I'll post links on my Twitter, Instagram and Facebook feeds about this, so please look out for more details there or sign up to the newsletter to keep in touch about when things are available.

I don't make vast quantities of pieces. Most are one-offs and limited editions. If you would like one of the items on the shop that's low on stock, please get in touch, this can be arranged on request. All pieces will be dispatched in between 6 to 8 weeks, depending on the processes involved.

A confirmation email is sent to you after the placing of an order and after dispatch.

Can I pre-order?

Yes, if a piece is part of a limited series or edition and has been previously listed there's a good chance it will be available on request. Please get in touch to discuss this.

Pieces are subject to availability and may be withdrawn at any time. I don't keep masses of stock for reasons of space and other practical considerations, so if your order cannot be fulfilled immediately I will notify you with an option of waiting for the product to become available or be given a full refund for anything if it's unavailable. 

What about delivery?

Deliveries are charged at a variable rate depending on the pieces purchased. For [This Earthly Code] pieces, [Alter Pieces] and [Just Keep Taking the Tablets], we calculate standard rates as part of the shipping and checkout process.

Within the UK, standard delivery will arrive via Royal Mail 1st class Recorded Signed For or via DPD. Delivery to other areas (including overseas) are sent via DPD or Royal Mail Recorded Signed For and costs use a weight/ size calculation.

Please note that tracking is offered for Europe & rest of the world up to UK borders only and we cannot be held responsible for goods from this point onwards. If you require delivery with full tracking, please get in contact and we will quote for that separately.

Deliveries are normally be made to UK addresses within 10-14 days if items are in stock. You will be advised of any delay, or if the item is not available.

We reserve the right to change delivery costs and methods of postage at any time.

What about payments?

Payment needs to be received in full before the despatch of your purchase. Work that's commissioned or is a special request will not commence until payment has been received for that piece.

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any product from the website whether or not that product has been sold, or for removing or editing any materials or content on the website or for refusing to process a transaction or unwinding or suspending any transaction after processing has begun. 

What about refunds?

All pieces are sold as seen online. Any variations, blemishes or blooms are part of the organic and natural nature of the materials and processes involved. We honour that as one small statement against mass-production, cloned products and automation.

Refunds aren't offered as a general rule unless it can be proven the item has been damaged in transit. All pieces are wrapped securely for safe dispatch and we take great care with this, so in the unlikely event that your product is lost or damaged in transit please get in touch with us.

Customers take responsibility for the item once it has been purchased. Please retain the product and contact us within 7 days of receipt. You must notify us by email to obtain an authorisation code for your return. We will ask you for a photograph of the damaged item and the state of the packaging as it was received to be sent to us. 

If you wish to return an item for any reason, the costs of doing so will be the responsibility of the customer. You are advised to obtain proof of posting when returning items. Pieces remain your responsibility until we have received them, so please make sure that products are tracked and signed for as part of that dispatch.

The return address is: Anne McCrossan, Gaolyard Studios,
1 Dove Street, St Ives, Cornwall TR26 2LZ, UK.

Email: hello@annemccrossanceramics.com

We do not accept returns on personalised items unless they are very clearly faulty. We reserve the right not to provide a refund. This will not affect your statutory rights. Any complaints will be processed and rectified as soon as possible.

What about data protection?

We will take all reasonable care to ensure your order details and personal data are kept safe and secure in as much as it's within our power to do so. Anne McCrossan Ceramics cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from our site. 

We will only use the information we collect about you lawfully in accordance with the Data Protection Act 1998. We request your name, address and telephone details to enable us to provide you with an efficient after-sales service. We will not pass your name and address to any third parties at any time.

We hold your name, address, phone/fax number and email address but do not hold credit/debit card details. To make enquiries about any privacy matters, again please email us at hello@annemccrossanceramics.com.

As part of making a purchase, your details will be added to a customer database to be keep up to date with news of new products and offers, unless you specify otherwise. You have the option of refusing any marketing email and/or unsubscribing from Anne McCrossan Ceramics at any time.

Your satisfaction

It's my aim to ensure your expectations are met fully and well, that you enjoy the experience of shopping with me and are delighted with the pieces you purchase. 

What about material on your website e.g. copyright, trademarks and conditions of website use?

[Alter Pieces] are design registered as the property of Anne McCrossan and are IP Design Registered. All rights are reserved as to its use; reproduction in any other context is prohibited.

Website design is produced via Squarespace. Please note that any use of materials on this website, including reproduction modification, distribution, or re-publication is prohibited without the prior written permission of Anne McCrossan. 

What about customer service and support?

If you've got any further questions that are not covered here, please contact hello@annemccrossanceramics.com and we will endeavour to respond to you within five working days. 

A disclaimer

To the fullest extent permitted at law, this web site and all its contents are provided on an "as is" basis. Anne McCrossan Ceramics makes no representations or warranties of any kind, express or implied, with respect to this web site or the information, content, materials or products included in this site including, without limitation, warranties of merchantability and fitness for a particular purpose. In addition, we do not represent or warrant that the information accessible via this web site is accurate, complete or current. 

Price and availability information is subject to change without notice.

About events beyond our control

We cannot be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control such as a force majeure event.

This includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes, in particular strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks, failure by our suppliers to supply the goods to us which are required to fulfil your order.

If we have been unable to resolve a force majeure event within three months we shall be entitled to cancel your order without penalty save for refunding to you the purchase price you have paid.